Are your employees working as they should be?

Are your customers getting the best deal?

Are you performing to the optimum?

Like you, many of our clients have required the discreet need for a mystery shopper and most clients seek a non bias mystery shop that captures specific data. Demand has requested that unless requested all of our mystery shops are recorded. the reason is simple.

All mystery shoppers are guests into your working environment, and although we are able to write a key report upon what the shopper saw, this report is written using our knowledge and our bias.

To offer you a complete service the information must be recorded (visual/audio). You are the specialist within your company, and you have your expectations. 

Furthermore you are now not reliant on investing your time and money into an unknown quantity. This is our guarantee to you. No longer will you wonder if the report is a true reflection of what happened, you can see for yourself.

 Our Services

1) Video capability - proof of performance - available to use as a retraining tool

2) Efficiency Reports - Highlighting strengths and areas for development

3) DVD presentation - easy to play format

4) Non Biased Data Capture - impartial and ...

5) Family run business - Low cost and reliable high performance service

6) 30 years performance management experience - Time seved managent service and efficiency analysts

7) Indepenant work study analysis available - Additional services with details supplied on request

8) State of the art mystery shopper technology , video/audio

9) Telephone mystery shop -